Last updated: 27 October 2026
What this policy covers
This policy applies to digital products bought through dizable.com, operated by Ausfintec Limited, 63 Agias Zonis, 3090, Limassol, Cyprus. Everything we sell is delivered electronically, so nothing is returned in the ordinary sense and this policy sets out what happens instead.
Your statutory right to cancel
If you are buying as a consumer, you normally have fourteen days to withdraw from a distance purchase without giving a reason.
Digital content works differently. Because our products are delivered immediately after payment is confirmed, that right ends once delivery begins, provided you have given express consent to immediate delivery and acknowledged that you lose the right to withdraw by doing so. You are asked to confirm both at checkout, and the order cannot be completed without it.
Nothing in this policy affects any right you hold under Cyprus or European Union consumer law that cannot be excluded by agreement.
When we refund
We go further than the statutory position where we reasonably can. Contact us within fourteen days of your order and we will refund in full where:
- you were charged more than once for the same product
- you paid for a product you never received access to, and we cannot restore that access
- the product is materially different from what the product page described
- a fault on our side stops you using the product and we cannot repair it
Where the problem can be solved by restoring access, resending a link or replacing a file, we will do that first. A refund follows if the fix does not work.
Requests outside those grounds
For anything not listed above, or after fourteen days, we consider requests individually. We look at how much of the product has been accessed, how long ago the purchase was made, and what the difficulty is.
Some requests are approved in full, some in part, and some declined. We will always tell you the outcome and the reason behind it.
Judging these case by case is deliberate. A policy that refuses everything punishes people with genuine problems, and one that refunds everything cannot survive contact with digital files that have already been downloaded.
What we do not refund
We do not refund a change of mind once a substantial part of the product has been downloaded or accessed, because digital files cannot be returned.
We do not refund where a product has been shared, copied, resold or published in breach of the licence set out in our Terms and Conditions.
We do not refund on the basis that a product did not produce a particular business result. Our products are tools and templates, and outcomes depend on how they are applied.
How to make a request
Email us at [email protected] with your order number, the email address used at checkout, the name of the product and a short description of what went wrong. Screenshots help where the issue is technical.
We aim to respond within five working days. If a request needs longer, we will tell you why and when to expect an answer.
How approved refunds are paid
Refunds are returned to the card or account used for the original payment, through our payment provider. Your bank decides how quickly the money appears, and five to ten working days is usual. We cannot refund to a different card or account.
Cancelling before delivery
If you have ordered something that has not yet been delivered or released to you, you may cancel at any time before access is given and receive a full refund.
Before you raise a chargeback
If you believe a charge is wrong, contact us first. Most disputes come from a download that did not arrive or a payment taken twice, and both are faster to resolve directly than through your bank. Where a chargeback is raised without contact, we will respond to your bank with the order and access records.
Changes to this policy
We may update this policy. The version that applies to your purchase is the one published on the day you placed your order.
Contact
Ausfintec Limited
63 Agias Zonis, 3090, Limassol, Cyprus
Email: [email protected]
Telephone: 00357 2300 0108